Returns and Refund Policy

Our Commitment

We stand behind the quality of every Quarra Home product. If you are not satisfied, we want to make it right.

Return Window

Returns are accepted within 14 days of delivery for non-customized items in original, unused condition with all original packaging.

How to Return

1. Contact us within 14 days of receiving your order
2. We will provide a return authorization number and shipping instructions
3. Package the item securely in its original packaging
4. Ship the item back using a tracked shipping method

Return Shipping

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or we shipped the wrong product. We recommend using a tracked and insured shipping method.

Refunds

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. Shipping charges are non-refundable.

Damaged Shipments

In the rare event your natural stone piece arrives damaged, contact us immediately with clear photos of the damage. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Custom or bespoke orders made to your specifications
• Items that have been used, modified, or altered after delivery
• Items returned without original packaging